CCAP I Certification Exam (In-Person)

iccap-ccap-1-customer-advocacy-reference-marketing-certification.png
iccap-ccap-1-customer-advocacy-reference-marketing-certification.png

CCAP I Certification Exam (In-Person)

495.00

Level 1: The Fundamentals of Customer Advocacy

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Certification Prerequisites:

  • There is no minimum required experience to earn a CCAP I Certification.

Exam Format:

  • Length of exam: 1 hour

  • Exam content: 60 multiple choice questions

  • Passing score: 85% (at least 51 correct answers out of 60 questions)

  • Delivery format: Online

    By request, proctored in-person at ICCAP-Approved testing centers.

  • Permitted supporting materials: None; the exam is closed book. A calculator will be provided through the online testing platform.

  • Exam language availability: English

This exam tests for competency in:

  • Intrapersonal and interpersonal skills

  • Time management 

  • Attention to detail

  • Building relationships / problem solving

  • Advocate personas

  • Recruitment processes

  • How to talk to the C-suite

  • Monitoring usage of advocates

  • Revalidation processes

  • Data Management

  • Reference request management

  • Processing sales reference requests

  • Processing marketing reference requests

  • Reference acknowledgement and activity tracking 

  • Customer materials / assets development

  • ‘1: Many’ call coordination

  • Capturing quotes / testimonials

  • Metrics tracking