CCAP II Certification Exam


CCAP II Certification Exam


Level 2: The Essentials of Customer Advocacy Program Delivery

Add to Cart

Certification Prerequisites:

  • Mastery of CCAP Level 1 Exam topics and attainment of CCAP I certification,

  • At least two years of experience (or equivalent) in a customer advocacy-related field, and

  • Two professional references that can validate your expertise.

Exam Format:

  • Length of exam: 1 hour

  • Exam content: 60 multiple choice questions

  • Passing score: 85% (at least 51 correct answers out of 60 questions)

  • Delivery format: Proctored in-person at ICCAP-Approved testing centers.

  • Permitted supporting materials: None; the exam is closed book. A scratch piece of paper, pen, and calculator will be provided.

  • Exam language availability: English

This exam tests for competency in:

  • Conducting gap analysis

  • Leveraging internal teams / peers

  • Assessing customers’ universe

  • Developing strategic customer profiles

  • Expediting customer materials / assets creation

  • Coordination of more complex advocacy activities (video, speaking events, media interviews, etc.)

  • Building a reference activities calendar (anticipating marketing requests)

  • Proactive advocate planning and engagement

  • Multi-tiered advocacy programs