Customer advocacy is revolutionizing the way companies connect with their customers, and enterprises of all sizes are taking notice.
An IDC study discovered that there was a 570% year-over-year increase in customer advocacy programs from 2016 to 2017 alone. With such rapid growth in the industry and the unprecedented rise in consumer empowerment, credible and experienced customer advocacy practitioners are in demand more than ever before.
Become a Certified Customer Advocacy Professional (CCAP) and join the experienced practitioners fueling the growth of the customer advocacy industry. Earn your CCAP credentials and establish yourself as a proponent of industry best practices, standards, and ethics.
Celebrate your Experience
Receive official recognition for your proficiency in capturing the voice of the customer and nurturing advocate relationships.
Be an Industry Leader
Demonstrate to current and future employers your career growth, thought leadership, and continued pursuit of knowledge.
Showcase Your Achievements
Highlight your passion for customer success, proficiency in customer marketing, and time and effort learning customer advocacy.
“In a field with many intricacies and nuances, a certification program is a valuable tool in assessing professional competence and measuring the skills and knowledge of job candidates. ICCAP’s certification program helps advocacy professionals demonstrate expertise in their craft and advance their careers.”
Validate your expertise
Showcase the core competencies you’ve honed for building, sustaining, and growing customer advocacy programs. Validate your years of experience: Earn your CCAP I, II, and III certifications.
LEAD OUR INDUSTRY
From irrefutable proof points of your customer advocacy expertise to your continued pursuit of knowledge and self-development, becoming a CCAP validates your role and your contributions as a leader of our industry.
advance your career
CCAP Level 1, 2, and 3 Exams are held year-round; online, throughout the United States, and internationally upon request. Register for a CCAP Exam today.