Why should I become a Certified Customer Advocacy Professional? 

Certification is about helping people to trust a professional: You might be outstanding and demonstrate exceptional customer advocacy experience regardless of having the CCAP letters after your name but those few letters make a difference to people that are trying to figure out whether or not they can trust you with their professional reputation. Whether it’s your marquee customers determining if you are worth developing a co-marketing plan with, or advocacy event coordinators trying to decide if you are an appropriate speaker, or head-hunters assessing you for a new career opportunity, becoming certified is the best way to communicate that you have attained an acknowledged level of competency.

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Industry-recognized credentials legitimize your career, accumulated expertise and knowledge in the customer advocacy industry


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Forge new career paths with increased visibility and prominence in the job market


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Showcase the wide range of skills and competencies needed to drive a successful customer advocacy program


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Gain new industry knowledge and insights while demonstrating your continued pursuit of growth and self-development to management