Certification renewal requires payment of a $50 fee and demonstration of continued professionalism within the customer advocacy discipline. When purchasing a renewal, you will be asked to upload of the following:

• A professional resume that validates your ongoing experience in a paid role as an Advocacy Professional that can be validated by a professional reference;

• A completion certificate or purchase receipt that validates your participation in an advocacy-related course from an ICCAP-Approved Educator (exemptions by request);

• A purchase receipt that validates your attendance at an advocacy-related conference. All events will be reviewed for their relevance to customer advocacy before being approved as sufficient evidence for renewal. The following list is not comprehensive but includes examples of events that have been approved in the past:

  • The Summit on Customer Engagement by The Center for Customer Engagement

  • CustomerX Con by Slapfive

  • Events, conferences, and roadshows by Upland RO Innovation

  • Advocamp by Influitive

  • The Advocate Marketing Academy by inEvidence

  • The Customer Marketing Summit by the Product Marketing Alliance